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February 20, 2014 5:53 PM

IRS is not yet prepared for expected deluge of calls about health care reform, commissioner says

“People won’t be able to get through on the phone. We know people are going to call. Preparers are going to call,” said John Koskinen, the recently confirmed commissioner of the Internal Revenue Service, who was visiting the IRS’ huge Kansas City processing campus on a tour of 25 large agency sites nationwide.

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