KCI internet restored after partial outage caused check-in, flight delays
Internet service has been restored at Kansas City International Airport after a partial outage that caused delays to flights and check-in services, the airport announced on Twitter Monday afternoon.
According to the tweet, service was restored about 3 p.m. Internet service was interrupted around 9:30 a.m. when a CenturyLink fiber was cut by a construction crew, affecting customers on both sides of state line, including the airport.
The temporary outage affected five airlines — Alaska, Allegiant, Delta, Frontier and Southwest — leading to slight delays for two flights and slower processes for passengers checking in for flights and checking bags. The severity of the problem varied by carrier.
Linda Johnson, a member of CenturyLink’s corporate communications team, said the technical team was working to restore service to the entire area.
KCI spokesman Joe McBride said earlier in the day that the outage caused delays of fewer than 10 minutes on two arriving and two departing flights.
The cut to service, McBride said, affected computers used to check in passengers and their bags. Without connectivity, carriers were doing it manually or using cellular signal.
This story was originally published October 28, 2019 at 12:13 PM.
