AT&T blamed a “hardware issue” for a Wednesday morning disruption to wireless phone voice service for some customers in the Kansas City area.
The company said the problem was fixed and service was restored shortly before noon.
“Service has been restored for customers in parts of Kansas and western Missouri that experienced issues with some wireless voice service,” AT&T said. “Wireless data and voice over LTE services were not affected. Technicians quickly repaired the hardware-related issue and all services are running normally. We apologize for the inconvenience.”
The extent of the outage was unclear, but complaints to the website Downdetector.com mapped out nearly 2,000 complaints in the Kansas City area, St. Joseph, Springfield and other areas.
One comment on the website noted, “No service in Blue Springs. How long is it going to take till fixed?”
An email from Travis Johnson complained of no service in southeastern Kansas since 5 a. m.