Homebuyers discover benefits of Rodrock Homes’ custom experience

When Karen and Robby Grabow fell in love with Rodrock Homes’ Wyngate community in Overland Park and settled on the Ashton III floor plan, they anticipated some challenges — after all, they lived in Dallas and would conduct much of the initial building and design details remotely. But when the Grabows were introduced to their Rodrock Homes Custom Experience team, including project manager Kristi Maurer, their minds were put at ease.

“Kristi became our point person, and sometimes we would talk or email several times a day,” Karen said. “She reassured me that our home would be completed on time and at the highest standards. And it was.”

Karen notes that, despite last-minute design selection changes she considered, Maurer kept construction on-track, allowing the couple to move into their dream home on Feb. 19 with their 2- and 4-year-old children.

“She worked wonders in scheduling contractors to complete the home on time, although my indecisiveness could have caused a delay,” Karen said. “Buying a new home that was 60 days out and coordinating it from over 500 miles away was sometimes stressful, but Kristi always gave me the confidence everything would be completed the way we wanted it.”

A 17-year veteran of the building industry, Maurer explains her two philosophies when it comes to helping buyers like the Grabows realize their vision.

“First, I look at the process as a story, whether we’re building from the ground up or completing a 90-, 60- or 30-day move-in,” Maurer said. “A new home is something people work hard for; I am their advocate and always ask myself, ‘Would I move my family into this home?’”

In addition to treating each client’s questions and concerns as a priority, Maurer views her role with Rodrock Homes as a partnership. “I want us all to succeed, and ensure each client’s homebuilding story has a happy ending.”

Custom Experience for all buyers. Rodrock Homes assembles a team of professionals for each buyer, including a project manager, builder liaison and designer.

“This personalized, hands-on approach is an integral part of our dedicated client service,” said chief executive officer Brian Rodrock. “Whether a home is 30 days from completion or a custom home built from scratch, our buyers have access to a talented team that is their resource, guiding them through the process.”

Attention to detail and a commitment to high standards is just the beginning of the Rodrock Custom Experience. Jeff Gifford, Rodrock Homes chief operating officer, says the team’s combined efforts simplifies and clarifies communication.

“We insist on walking through the entire process with our clients, from start to finish,” Gifford said. “And we handpick our project managers, building liaisons and designers from the best in the market. They share our high expectations of delivering client satisfaction.”

Dan O’Dell, principal agent of Group O’Dell Real Estate, has built his company’s 21-year reputation on happy customers and referrals. He regards working with Rodrock Homes and its innovative programs like the Custom Experience as a concierge solution to the home-buying experience.

“You take someone’s single most important investment and put it in the hands of Rodrock’s team,” O’Dell said, “and watch the magic happen. They have a passion for making each client’s experience extraordinarily unique and as principals, Brian and Jeff make themselves visible and involved in each transaction. That’s unusual.”

O’Dell appreciates the high-touch style that is one of Rodrock’s signature calling cards because it “solidifies the buyer’s entire experience, bringing full circle the importance of their decision to purchase a home with integrity to accommodate their lifestyle.”

Custom Design Studio for all buyers. Interior designer Shay Edwards, owner of Shay Edwards Interiors, has worked with Rodrock Homes as part of the Custom Experience team for nearly two years. According to Edwards, Rodrock’s Custom Design Studio, a centralized showroom where buyers meet with an appointed designer, is a distinctive differentiator in the marketplace.

“Buyers like the convenience and the well-curated collection of everything from lights to counter top materials and paint colors at their fingertips,” Edwards said. “It helps lessen what can be an overwhelming experience.”

For Edwards, another important element in the Custom Experience is establishing professional and personal rapport with buyers, helping discover their unique lifestyle requirements.

“If I understand their needs — for instance, if they have kids, I might recommend steering clear of super-dark wood floors or light carpet — then I know they will have not only an aesthetically pleasing home, but one that will be functional, too,” Edwards said, adding, “I share my experience as a mother of two children, in addition to my design expertise.”

Karen Grabow commended Edwards for her direction and consultation as the Wyngate house was built.

“Our home looks amazing, thanks to Shay’s collaboration,” she said.

Start your Custom Experience today. With a team of professionals focused on every detail, the Rodrock Homes Custom experience is genuine and strives to make the homebuilding process effortless. Delivering on time and on budget isn’t just a priority, it’s a way of doing business.

“Ultimately our satisfaction comes from knowing that, at the end of the day, we have done a job to a client’s specifications,” Rodrock said. “Open and honest communication fosters strong, trusting and lasting relationships. In my book, that’s priceless.”

Rodrock’s philosophy puts the client’s wants and needs first.

“Trends may come and go in home design, but the one thing that will never go out of style is authentic customer service,” O’Dell said.

Get inspired today — discover how Rodrock Homes can help you dream big and come home.

This story was originally published June 26, 2015 at 7:00 PM with the headline "Homebuyers discover benefits of Rodrock Homes’ custom experience."