Royals encounter problem with online sale of playoff tickets

Royals fans waited to buy tickets for the postseason on Thursday.
Royals fans waited to buy tickets for the postseason on Thursday. The Kansas City Star

The Royals were hustling to fix an online problem that occurred when potential playoff tickets went on sale Thursday morning, according to Toby Cook, the team’s vice president of community affairs and publicity.

For about a 15-minute period after tickets went on sale at 10 a.m., fans found themselves unable to complete orders online because of excessive amounts of people utilizing the server. The club is still trying to determine exactly how many fans were caught during the breakdown.

“We’ll much more later on today and tomorrow,” Cook said. “Just encourage fans to just contact the Royals if they’re concerned. We’re fighting through all of this as fast as we can.”

Some fans could not confirm the purchase of tickets, while others were unsure if their purchase went through. Cook estimated that the organization “it was just a couple hundred or more” fans who dealt with problems.

“So we’re trying right now to capture all those names and contacting names as soon as we can,” he said. “If fans got an email confirmation saying their tickets came through, then they got them. If they didn’t, then they likely didn’t get them.”

As of Thursday afternoon, tickets weren’t sold out for the potential Wild Card game and the first two games of the American League Division Series. Only single tickets were available, though.

“They’re still available,” Cook said. “But we don’t know how long. We sold a ton of tickets today. Obviously, the majority of people that got through were able to get tickets. The pool of people that we ended up hearing from individually, it ended up being a fairly small amount of people who weren’t sure.”

He added, “We’re going to do everything we can to work with people. My suggestion is if by Friday you don’t feel like you’ve got a solution, contact the Royals. Our ticket services office is working through everybody they’ve heard from right now and trying to resolve it.”

Fans can contact the Royals at 816-504-4040 (then press option 3), or by email at The website for tickets is

The wild-card game would be played on Sept. 30. The American League Division Series would start on Oct. 2. The ALDS dates are Oct. 2-3, 5-6, 8.

If the game or games are not necessary and not played, all single-game purchases will be refunded to the card on which they were bought. The ticket holder also will receive a refund of the per ticket convenience fee. But per order processing/shipping and handling fees are non-refundable.

Information about American League Championship Series and World Series tickets will be announced at a later date.

To reach Andy McCullough, call 816-234-4370 or send email to Follow him on Twitter: @McCulloughStar.