An “iced” drink has to have ice, right?
But can it have too much ice?
A Starbucks customer in Chicago is asking the courts to decide.
Stacy Pincus has filed a $5 million class action lawsuit against Starbucks accusing it of using too much ice in its iced drinks.
Digital Access For Only $0.99
For the most comprehensive local coverage, subscribe today.
According to the lawsuit, reported by Courthouse News, Pincus claims that Starbucks’ cold drinks are almost half ice and that the company misrepresents the fluid-ounce size of its profitable iced coffee and tea beverages.
The 29-page complaint refers to the sizes of Starbucks drinks - Tall, Grande, Venti and Trenta — 12, 16, 24 and 30 fluid ounces respectively.
Pincus charges that customers get far less than the advertised fluid ounces because the cups of iced drinks are filled with a large amount of ice.
“A Starbucks customer who orders a Venti cold drink receives only 14 fluid ounces of that drink — just over half the advertised amount, and just over half the amount for which they are paying,” the complaint states.
The lawsuit accuses Starbucks of “deceiving its customers” by advertising the size of its cold drink cups, not the amount of actual drink customers get.
Starbucks spokesperson Jamie Riley told news outlets that the lawsuit is without merit.
"Our customers understand and expect that ice is an essential component of any 'iced' beverage,” she said. “If a customer is not satisfied with their beverage preparation, we will gladly remake it.”
Pincus’ lawsuit, filed on behalf of anyone who has purchased a cold drink from Starbucks in the last 10 years, suggests that the company serve its cold drinks in larger cups that would hold the advertised amount of beverage, and the ice.