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‘He never moved on’: New book reveals untold account of Kansas City skywalks disaster

Kansas City firefighters were on the scene recovering victims hours after the initial collapse of the skywalks in the Hyatt Regency Hotel.
Kansas City firefighters were on the scene recovering victims hours after the initial collapse of the skywalks in the Hyatt Regency Hotel. The Kansas City Star

Author Eli Paul shines a light on one of Kansas City’s darkest hours in the soon-to-be-released “Skywalks: Robert Gordon’s Untold Story of Hallmark’s Kansas City Disaster.”

If you aren’t familiar with Gordon, that’s understandable. His name wasn’t prominent in coverage of the 1981 tragedy at the Hyatt Regency that killed 114 people and injured more than 200. But, as the lawyer for plaintiffs in the federal class-action lawsuit that followed, Gordon not only was a key player in the skywalks story, but he also became consumed by it.

Paul will discuss his book, published by the University of Nebraska Press, on March 2 at the downtown Kansas City Public Library. The official release date is March 1, though it already is available online.

“I don’t think I’m overstating the case that this really is an untold story,” Paul said. “You wouldn’t have found it in the paper at the time or later on.

“I do tell the story of the skywalks disaster, but it’s through one man’s eyes and experiences.”

Eli Paul, former head of the Kansas City Public Library’s Missouri Valley Special Collections, has written “Skywalks: Robert Gordon’s Untold Story of Hallmark’s Kansas City Disaster.”
Eli Paul, former head of the Kansas City Public Library’s Missouri Valley Special Collections, has written “Skywalks: Robert Gordon’s Untold Story of Hallmark’s Kansas City Disaster.” University of Nebraska Press

Paul, a Kansas City resident, served as head of the library’s Missouri Valley Special Collections from 2011 to 2016. That is when he became intrigued by Gordon.

The lawyer’s son Andy donated 180 boxes of his father’s papers, almost all from Gordon’s federal skywalk case, to the Missouri Valley collections. When archivists reorganized and inventoried them, they discovered a manuscript for “House of Cards,” which Gordon had written but which was never published.

“It’s well over 800 pages of manuscript, and basically buried in there is a real good 400-page book,” Paul said.

Gordon started working on the manuscript after all the skywalks lawsuits were settled in 1983, when it became clear the lawyer would never present his vast evidence in court.

“It consumed his life for the next 10 years,” Paul said.

Gordon’s obsession with the case went far beyond his professional interest in it. So much so that he wound up divorced and deeply depressed before dying of colon cancer in 2008.

“Lawyers (defend) the people who write their checks, and then when it’s over they move on,” Paul said. “That was the thing about Robert Gordon — he never moved on.”

In his manuscript, Gordon concluded that Hallmark, as owner and builder of the hotel, deserved the bulk of the blame for the disaster, and he wasn’t shy about sharing his opinion. That was not a popular stance in a city where Hallmark and the Hall family were universally respected.

Paul doesn’t necessarily buy into Gordon’s conclusions, saying there is plenty of blame to go around. From site inspectors to structural engineers to the CEO, any among a number of people might have prevented the catastrophe.

The first ambulance reached the Hyatt by 7:11 p.m. In the next seven minutes, seven ambulances would be at the scene, with more on the way. Eventually, more than 60 construction workers would assist in the rescue, along with some people who were in a dance contest and still had numbers on their backs.
The first ambulance reached the Hyatt by 7:11 p.m. In the next seven minutes, seven ambulances would be at the scene, with more on the way. Eventually, more than 60 construction workers would assist in the rescue, along with some people who were in a dance contest and still had numbers on their backs. File The Kansas City Star

Previously the museum director at the National World War I Museum and Memorial, Paul takes a historian’s approach rather than a journalist’s approach like previous books on the topic, “Buried Truths and the Hyatt Skywalks: The Legacy of America’s Epic Structural Failure” (2021) and “The Last Dance: The Skywalks Disaster and a City Changed” (2011).

“I think there’s still a lot of people who in the back of their minds are saying, ‘You know, we never really got the real story about what happened,’” Paul said. “And Robert Gordon provides at least a counternarrative. You can argue with his conclusions and some of his evidence, but he does provide a counter narrative. And that’s what I wanted my book to do.”

Having written earlier books about the Wounded Knee massacre, Lakota leader Red Cloud and Maj. Gen. Hugh Lenox Scott, Paul is primarily a chronicler of the American frontier army and the Plains American Indian wars.

“This has really made my colleagues worry about me,” he said. “This is a big departure for me.”

But he said Gordon’s story had nagged at him since he retired from the library in 2016.

“He was very opinionated, very prickly,” Paul said. “The word most people used was obsessed. So basically, you were either for him or against him, and that sort of put you in a camp immediately. But on the other hand, people described him as the life of the party. Very personable, very knowledgeable, interesting.

“He was a full individual, but when it came to this topic, he left no prisoners.”

“Skywalks: Robert Gordon’s Untold Story of Hallmark’s Kansas City Disaster” will officially be released March 1.
“Skywalks: Robert Gordon’s Untold Story of Hallmark’s Kansas City Disaster” will officially be released March 1. University of Nebraska Press

Eli Paul book event

Eli Paul will speak about “Skywalks: Robert Gordon’s Untold Story of Hallmark’s Kansas City Disaster” at 6 p.m. March 2 at the Kansas City Public Library-Central Library, 14 W. 10th. kclibrary.org. 816-701-3400.

Dan Kelly
The Kansas City Star
Dan Kelly has been covering entertainment and arts news at The Star since 2009. He previously worked at the Columbia Daily Tribune, The Miami Herald and The Louisville Courier-Journal. He also was on the University of Missouri School of Journalism faculty for six years, and he has written two books, most recently “The Girl with the Agate Eyes: The Untold Story of Mattie Howard, Kansas City’s Queen of the Underworld.”
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