Public Editor

When phone verification leads to misunderstanding and error

Not 1015 Central St. — but still Crossroads Academy
Not 1015 Central St. — but still Crossroads Academy

I provided an example of the perils of verifying information over the phone with an error in a correction I wrote for today’s paper.

A story in the March 5 Business section contained a story about Crossroads Academy’s receiving an award from Historic Kansas City for its 1015 Central St. location.

However, the photo that ran with the story didn’t picture 1015 Central, which is next door. I called the school and verified that yes, the wrong building was pictured. So a correction today read:

“A story in the March 5 Business section about awards from Historic Kansas City used a photo incorrectly identified as Crossroads Academy.”

Not quite. The photo that ran is of the building to the north of 1015 Central — but it too is a Crossroads Academy building.

I think I may have confused the person I spoke with at the school with how I worded my question. And looking back, I should have insisted on showing her the photo that ran so we didn’t have to rely on verbal descriptions, as we did.

But at the end of the day, it doesn’t matter how the error arose. It still requires a correction to a correction, coming in tomorrow’s print edition.

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