There’s a reason Sprint customers have been suffering sluggish download speeds on their Samsung Galaxy S8 smartphones. The phones had a bug.
Sprint said those devices, as well as HTC U11 smartphones, are delivering average download speeds 20 percent higher, or more, once users installed an update.
The bug kept steering consumers’ phones away from the Sprint network’s highest frequency signals that handle data more quickly than its other lower frequency signals.
PC Magazine even reported that the bug hurt Sprint in the publication’s recent network speed tests that showed the Overland Park-based wireless carrier was a laggard, even in its hometown market of Kansas City.
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In an email, Sprint spokeswoman Adrienne Norton said the update was released on June 7. Since then, the company had tracked Ookla Speedtest Intelligence data and found the jump in average download speeds as customers began to update their devices, she said.
PC Magazine reported that it continued testing five versions of iPhone and Galaxy devices and found a big difference after the updates began to reach consumers.
“While speeds on all of the other devices remained about the same, Galaxy S8 average LTE download speeds jumped by 20 percent, from 21.9 Mbps to 26.4 Mbps,” its article said.
It said the update produced even greater improvement in average download speeds for the HTC Ull, to 27.9 Mbps from 19.2 Mbps.
More than 10 percent of the phones’ users on Sprint still need to install the update. It is available on the devices by going to Settings/System Updates and then downloading updates manually.