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Landmark Home Warranty Review
By Shelby Bennett MONEY RESEARCH COLLECTIVE
More and more homeowners are choosing to get a home warranty cover to protect their investments from unexpected repairs and replacements. But with so much confusion about home warranty vs. home insurance, it can be challenging to choose the right company.
A home warranty is a contractual agreement that provides coverage for electrical, plumbing and other home system breakdowns. A home insurance policy will not cover these issues and is, therefore, separate from a home warranty.
You’ve likely encountered Landmark Home Warranty in your search for home warranty coverage and the best home insurance companies. But is it the right service for your needs? What is it about Landmark Home Warranty that stands out, and how does it stack against other home warranties?
Before deciding, it’s helpful to have all the facts. This comprehensive review of Landmark Home Warranty will evaluate the plans, coverage, customer service and other essential factors to help you decide if it’s right for you.
24/7 support whenever your appliances fail
24/7 support whenever your appliances fail
- Large network of independent prescreened contractors and qualified technicians
- In business for over 30 years
- Good coverage on home systems
- Does not cover pre-existing issues
- They will replace items that fail if they can't be fixed regardless of age, make or model
No home inspection required
🔥 SALE: $150 OFF + 2 Months Free
- Members Can Save Up to 50% at Nike, Costco, Home Depot & 1000’s more
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
Industry leader since 1971
Limited Time Offer: $150 Off Select Plans!*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
Landmark Home Warranty overview
- Includes pest control services in each of its plans
- Allows for customization with service fees
- Free home warranty quote
- Includes tune-ups for appliances
- Available in only six states
- Has low customer satisfaction ratings
- Only two plans to choose from
Landmark Home Warranty coverage
Landmark Home Warranty is a home warranty provider that has been in business for over 17 years. The home warranty company offers a wide range of coverage options that it can tailor to meet the needs of homeowners and real estate professionals. Available in Arizona, Utah, Idaho, Texas, Oregon and Nevada, and with over 200 full-time staff across the six states it services, Landmark Home Warranty is worth considering when it comes to home warranty plans.
This home warranty company has plans for both new homebuyers and existing homeowners. It defines new homeowners as those who have purchased a home and lived in it for less than 30 days, while existing homeowners have owned and lived in their residences for more than 30 days.
Of course, the home warranty plans for new and existing homeowners will differ, with existing homeowners getting two plan options — Total Protection and Home Systems Plan — while new homeowners have four plans to choose from — Comprehensive, Value, Advantage and Essential.
What a Landmark Home Warranty plan offers
When it comes to the question of what a home warranty covers, Landmark has a few of the usual suspects, such as HVACs and plumbing systems. It also covers repairs for major appliances such as air conditioners, refrigerators, dishwashers, washers, dryers and more.
Landmark Home Warranty also offers additional coverage for pest control and termite services, as well as system tune-ups and re-key services. These Landmark Home Warranty coverage options are not typically included in other home warranty plans.
The company also has add-on coverage for the following items, each with its own separate fee:
- Pool and hot tub (chlorine)
- Pool and hot tub (salt water)
- Septic system
- Portable appliances
- Well pumps
- Booster and well pump
- Grinder pump
- Kitchen refrigerator
- Wet bar refrigerator
- Freezer (standalone)
- Freestanding icemaker
- Built-in microwave
- Oven/range/cooktop
- Washer/dryer
- Water softener
- Dishwasher
- Garbage disposal
- Exterior pipe leak repair
- Roof leak repairs
- Garage door opener
- Guest house
The Landmark Home Warranty website offers a unique customer experience via its customer dashboard, which allows customers to purchase, view and track their coverage options without the need to call the company.
What a Landmark Home Warranty doesn’t offer
While Landmark Home Warranty’s coverage plans are comprehensive and customizable, there are a few items that are not covered. Be sure to read their terms and conditions for a complete list of exclusions. These include:
- Alarms and smoke detectors
- Fireplaces
- Septic tanks and sewer ejector pump
- Pool accessories
- Saunas and steam rooms
- Sprinkler systems
- Boiler and radiant heat systems
- Whirlpool jets, sinks, showers and bathtubs
- Wood, pellet and gas stoves
- Water source heat pumps
- Oil and diesel heating systems
- Solar heating
- Chiller systems and chiller components
Types of coverage plan options available
As mentioned earlier, existing homeowners have two Landmark Home Warranty plans to choose from. For both plans, policyholders have the option to save a few dollars each month if they select a higher service fee — $100 per visit, as opposed to $70.
Total Protection plan
The Total Protection plan, which starts at just over $55 per month, covers all your system and appliance needs. It includes coverage for the following:
- Air conditioning system
- Heating
- Built-in microwave
- Central vacuum
- Dishwasher
- Garbage disposal
- Kitchen refrigerator
- Oven/range/cooktop
- Washer/dryer
- Electrical system
- Garage door opener
- Plumbing system
- Air conditioning tune-up
- Heating tune-up
- Pest control
- Re-key service
- Subterranean termite treatment
Home Systems plan
This is the less comprehensive Landmark Home Warranty plan, starting at $35 per month. While it doesn’t provide coverage for appliances, it does cover the following:
- Air conditioning system
- Heating
- Electrical system
- Plumbing system
- Air conditioning tune-up
- Heating tune-up
- Pest control
- Re-key service
- Subterranean termite treatment
Landmark Home Warranty accessibility
Accessibility is an essential factor to consider when buying a home warranty. Response times, contact information and warranty transfer eligibility are among the most critical factors you should consider, so let’s discuss these in detail.
Response time
Landmark Home Warranty claims to provide a timely response and resolution to all customer inquiries. They also have a 24/7 claim filing process so that you can get in touch with them whenever you need them.
Once you submit a claim, they will assign it to a qualified contractor in your area. You should expect the service technician to contact you and arrange an appointment within 24 to 48 hours. It’s important to note that Landmark Home Warranty charges a service call fee for each contractor that comes to your home for repairs and replacements, and if you request the wrong trade for service, you will be responsible for paying an additional service fee.
Contact information
Landmark Home Warranty provides its customers with a toll-free phone number (866-306-2999) and an online contact form. Customers can also get in touch through social media platforms like Twitter and Facebook.
Limitations
As with any home warranty company, Landmark Home Warranty has a coverage limit for each appliance or system. This means the company will only pay up to a certain amount for expensive repairs or replacements. So it is crucial to understand the coverage limit and optional coverage before signing up for a plan.
Landmark’s coverage limits are:
- Air conditioning system – $500
- Microwave oven combination unit – $1,000
- Kitchen refrigerator – $1,500
- Washer and dryer – $2,000
- Improper installations, repairs and modifications – $250
- Subterranean termite treatment – $700
In addition to these items, Landmark Home Warranty provides cash payouts of $40 for damages under five square feet and $65 for five to 10 square feet if a technician needs to break the wall or floor to diagnose and fix the issue.
Warranty transfer eligibility
Landmark Home Warranty allows you to transfer your existing plan from one seller/buyer to another. For instance, if you sell your home and the new buyer shows interest in keeping your warranty, you can transfer it to them. Once you decide to transfer your warranty, you need to contact Landmark Home Warranty’s customer service team and submit a request.
This process is relatively simple. You only need to pay a $25 transfer fee and provide the buyer’s name, phone number and email address.
However, you cannot transfer your home warranty to a new house you are moving into. This means that you need to buy a new warranty if you are buying a house and want coverage for your appliances and systems.
Landmark Home Warranty customer satisfaction
A look at the customer satisfaction ratings for Landmark Home Warranty is an excellent way to determine whether or not it is worth considering as an option for your home.
Third-party ratings
Landmark Home Warranty’s BBB rating is a B-. According to BBB, they based the rating on the number of government actions and complaints filed against the business.
Customer reviews and complaints
Customer ratings for Landmark Home Warranty on BBB were a mere 1.98 out of five stars based on 119 customer reviews. BBB Landmark Home Warranty reviews were primarily negative, with customers complaining about customer service, lack of full coverage for appliances and delays in response times.
On Google, customers rated Landmark Home Warranty 3.6 out of five stars based on over 2,900 customer reviews. Reviews on Google were almost identical to Landmark Home Warranty reviews on BBB, with many complaints about customer service, customer response times and slow resolution of claims.
Landmark Home Warranty FAQs
Who founded Landmark Home Warranty?
The CEO and president of Landmark Home Warranty is Alma Jeppson. He founded the company in 2004 and has been running it ever since.
How do I access my plan at Landmark Home Warranty?
When you sign up for a plan with Landmark Home Warranty, the company provides you with an online account to view all the home warranty details. You can access this anytime by signing into your account and clicking the warranty tab. Here, you can see your home warranty plan information, your contract and coverage details.
What is covered by Landmark Home Warranty?
Landmark Home Warranty covers any repairs or replacements of components or systems that have broken down due to normal wear and tear. These include air conditioning systems, plumbing systems, electrical systems, kitchen appliance systems and more. The company also covers major home appliances such as refrigerators, dishwashers, ranges/ovens, garbage disposals and more.
How extensive are the background checks for Landmark Home Warranty?
The company may need to carry out a home inspection before providing coverage. This home inspection may include a background check on the property history and an inspection of the systems and appliances within your home. The company also carries out credit checks and may ask for references from your previous landlords or homeowners. This is to ensure that the property and its systems are in good condition and that you can maintain them in the future.
How we evaluated Landmark Home Warranty services
We evaluated the services offered by Landmark Home Warranty according to five critical criteria: coverage, levels of service, cost, accessibility and customer reviews. We looked at each of these criteria to determine how Landmark Home Warranty stacks up against other home warranty companies.
For instance, we compared Landmark Home Warranty price plans to other home warranty companies and found that they offer comprehensive coverage at an affordable price.
We also examined Landmark Home Warranty customer service and found that Landmark Home Warranty complaints were highly based on slow response times and inadequate customer service. Additionally, we looked at customer reviews to better understand how people feel about this home warranty company.
Summary of our Landmark Home Warranty review
After researching Landmark Home Warranty and comparing its services to other home warranty companies, it is clear that Landmark Home Warranty provides a wide range of coverage options at a reasonable price.
However, Landmark Home Warranty’s level of service and response times are subpar compared to other companies, with customers regularly reporting long wait times and poor customer service.
While Landmark Home Warranty doesn’t have remarkable services, it is still viable for those seeking an affordable home warranty plan. It may not be the best choice for top-notch customer service, but it is a reliable and cost-effective option.
Overall, Landmark Home Warranty has comprehensive coverage options and affordable plans, but lower ratings for customer service and response times. Therefore, weighing all the pros and cons before deciding on the best home warranties is essential.