Money Research Collective’s editorial team solely created this content. Opinions are their own, but compensation and in-depth research determine where and how companies may appear. Many featured companies advertise with us. How we make money.
TruStage Life Insurance Review
By Victor Rosario MONEY RESEARCH COLLECTIVE
TruStage is an insurance company based out of Madison, Wisconsin and founded in 2012. The company sells whole life insurance and term life insurance policies underwritten by the CMFG Life Insurance Company. Both TruStage and CMFG are part of CUNA Mutual Group.
Table of Contents
- TruStage life insurance overview
- TruStage’s services
- TruStage’s credentials
- TruStage’s accessibility
- TruStage’s customer satisfaction
- TruStage vs. the competition
- TruStage life insurance FAQs
- How we evaluated TruStage life insurance
- Summary of Miami Herald’s TruStage review
TruStage Life Insurance Overview
TruStage’s Services
TruStage offers free quotes for whole life and term life insurance products in a streamlined online application process. The insurance agency requires no medical exams to get coverage, instead asking you some health questions to decide what premium you have to pay based on your coverage amount.
In addition to TruStage’s life insurance policies, the company also offers accidental death and dismemberment insurance, which covers you and your loved ones in the event you have a covered accident that results in the loss of a limb or death.
What it offers
- Whole life insurance, including guaranteed acceptance policy
- Term life insurance
- Accidental death and dismemberment insurance
- Funeral insurance
- Home insurance
TruStage life insurance coverage
Life insurance type
Coverage
$5,000 – $300,000
Term duration
Renewable to age 80 in five-year bands
Issue ages
25-80 years old
Life insurance type
Coverage
$5,000 – $100,000
Term duration
Cannot expire if in good standing
Issue ages
18-85 years old
Life insurance type
Guaranteed Acceptance Whole Life Insurance
Coverage
No specifics given
Term duration
Cannot expire if in good standing
Issue ages
45-80 years old
The types of life insurance the company provides are no-exam, meaning you don’t need a medical checkup to get approved. Both term and whole life insurance quotes include a full death benefit, while its whole life insurance policy also includes a cash value to help beneficiaries replace for loss of income or other final expenses.
What it doesn’t offer
- Doesn’t offer riders like accelerated death benefits or waiver of premium option
TruStage Life Insurance Cost
| Life insurance type | Coverage | Monthly payment | Medical exam |
| Term life | $100,000 | $25.50 | No |
| Whole life | $100,000 | $101.00 | No |
TruStage’s Credentials
TruStage has been awarded for its online experience and holds relatively few complaints with the National Association of Insurance Commissioners.
Licenses and registrations
TruStage does not list any licenses or registrations on its website.
Awards and certifications
In 2021, TruStage’s website received an honorable mention for Best Digital Experience Transformation at the Sitecore Experience Awards, selected from more than 140 submissions. The website also won the award for Distinction in Financial Services Websites at the 27th Annual Communicator Awards.
Regulatory or legal actions
The National Association of Insurance Commissioners (NAIC) rates TruStage’s complaint index as 0.62, which is lower than the national average of 1.00.
TruStage’s Accessibility
TruStage is an online insurance plan provider that serves all 50 states and US territories. You can contact the company through its online portal or by calling its toll-free number.
Availability
As a fully online insurance provider, TruStage does not have any brick and mortar facilities. It serves the 50 states as well as US territories including Puerto Rico, Guam and the USVI.
Contact information
You can contact TruStage by sending a message through its online portal or calling its toll-free number at 1-833-346-0522. Its operating hours are weekdays from 7 a.m. to 6 p.m. CST.
User experience
TruStage has won several awards for its outstanding online service. You can fill out your online application in minutes and immediately have access to life insurance rates tailored to your situation.
Limitations
TrusStage does not have a live chat option or 24/7 phone support.
TruStage’s Customer Satisfaction
TruStage is rated as “excellent” on Trustpilot and holds a B rating with the Better Business Bureau.
Third-party ratings
TruStage Insurance is rated 4.7 (out of a possible 5) by Trustpilot’s customer reviews, a rating the website catalogs as “excellent”. The life insurance company is rated B by the Better Business Bureau, with 35 complaints closed in the last three years. TruStage’s underwriter, CMFG Life Insurance Company, has a financial strength that’s consistently rated A (excellent) by AM Best.
Customer complaints
Most complaints on the company’s BBB and Trustpilot profile revolve around the company being late for refunds, cancellations and failure to take former clients off mailing lists. TruStage has responded and resolved most of the complaints on both websites.
TruStage vs. the Competition
| TruStage | Allstate | New York Life | |
| AM best rating | A | A+ | A++ |
| Average cost | $47.50/month for a 29-year-old female. | $9/month for a 29-year-old female. | N/A (doesn’t offer free online quotes) |
| Types of insurance | Term | Term | N/A |
| Coverage | $250,000 | $250,000 | N/A |
TruStage Life Insurance FAQs
How We Evaluated TruStage Life Insurance
Customers purchase life insurance for a wide range of financial and personal reasons. We looked at the policy types TruStage offers customers to see whether, in total, they meet the needs of the lion’s share of individuals.
Policyholders want to know that their insurance providers are going to be able to meet their financial obligations. We researched TruStage’s financial strength ratings and they’re very positive overall.
We also evaluated the customer experience TruStage offers and found it to be very comprehensive and user friendly, offering multiple options for getting in touch with the company.
Summary of Miami Herald’s TruStage Review
TruStage holds a strong reputation and an award-winning online presence, although its insurance offerings are more expensive than its main competitors and do not include the riders or add-ons of more thorough offerings. For more information, please visit our list of the best life insurance companies.
