Readers' thoughts about The Star and KansasCity.com
Covering complaints about businesses
08/26/2014 4:58 PM
08/26/2014 4:59 PM
In a typical week, several readers will contact me to request The Star write about a complaint they have against a business. Today, one man told me a regional tire dealer used a bait-and-switch tactic on him.
I’m sure these consumers are often telling me their stories honestly, and their beefs are legitimate. But I’m sure the accused businesses will also often have a compelling counter.
The journalistic problem here is that there’s almost always a he said/she said, and ultimately there isn’t a huge impact on the greater public interest in individual cases.
That doesn’t mean there’s never any news here, and I often do pass these things along to the newsroom for consideration. In fact, I did suggest that editors look at another potentially interesting example I heard today — one that affects hundreds of people.
Suggestions I usually have: Missourians should contact the Attorney General’s Consumer Protection Division, and Kansans should visit In Your Corner Kansas for information on how to proceed in filing a complaint. The Better Business Bureau of Greater Kansas City is another resource to consult.
Join the Discussion
The Kansas City Star is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere on the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.