After a Twitter complaint from a women’s soccer star about bedbugs at Kansas City’s Adam’s Mark Hotel and Conference Center, the Kansas City Health Department followed up Wednesday and found evidence of the pests.
A city health manager said his staff is working with the hotel to make sure the violations are rectified.
Officials with the Adam’s Mark, near the Truman Sports Complex, could not be reached for comment.
Naser Jouhari, manager of the Health Department’s Environmental Health Services Division, said the department was not contacted directly about the bedbug complaint.
But city officials became aware that Portland Thorns star forward Alex Morgan had tweeted about bedbugs and mold at the Adam’s Mark. She didn’t specify the time frame, but the team was in Kansas City for a game on Aug. 12.
“We tried to contact her several times and we have not heard back,” Jouhari said, adding that he sent field inspectors to do a full investigation on Wednesday. Those investigators found evidence of bedbugs on the eighth floor, where the athletes were believed to have stayed.
Inspectors texted a photo of bedbugs to Jouhari during their inspection.
When inspectors walked into the hotel, Jouhari said, the hotel was already in the process of doing a heat treatment to address the problem.
This complaint investigation follows a routine annual inspection that the Health Department did of a sample of the Adam’s Mark’s rooms on July 29. That inspection did not turn up evidence of bedbugs but did find numerous violations involving cleanliness of rooms, dust buildup, some water damage, and stained carpets and bedding.
Jouhari noted that some of the violations were typical of an older establishment but said he would not characterize the problems as common in most Kansas City hotels. Of the 103 hotels that the Health Department inspects, Jouhari said he could count about seven to 10 establishments with similar issues.
The department will do a follow-up inspection soon and will work with the hotel, striving to keep it open and fully operational while the violations are addressed.
“It’s up to the operator to make sure these violations are corrected,” he said.