October 19, 2013 12:00 AM

Behind the front desk at Kansas City’s high-end hotels

Pamela McClain of Merriam is comptroller at the Raphael Hotel on the Country Club Plaza. McClain has been in the hotel business for 41 years, starting as a front desk clerk at the Alameda Plaza (now the InterContinental Kansas City) when the hotel opened in 1972. She moved to the Raphael, where this conversation took place, in 1975.

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