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August 30, 2013

Sprint lags in latest J. D. Power network rankings

Overall, cellphone networks among the major wireless carriers has improved though Sprint’s performance remains relatively poorer.

Cellphone networks have worked better this year than last, the latest report from J. D. Power shows.

It found fewer dropped calls, missed texts, slow downloads – in short less trouble for customers across 10 categories it measured in the first half of 2013 than it found in the last half of 2012. Scores for the major carriers improved or remained steady throughout six regions that cover the nation, J. D. Power’s report said. As with its previous report, J. D. Power found the least problems on Verizon’s network that has deployed LTE, or Long Term Evolution, service more broadly than the other carriers. LTE provides faster data speeds to smartphone users. Sprint’s network fared relatively poorly by comparison during the study that took place before the Overland Park-based company shut down its old-technology Nextel platform at the end of June. Sprint ranked last, or tied for last, in five of the six regions, including the one that covers Missouri and Kansas, J. D. Power’s report showed. Read more here: http://www.kansascity.com/2013/08/30/4445800/sprint-lags-in-latest-j-d-power.html#storylink=cpy

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