If you’ve traveled through Kansas City International Airport in the last year and used the free Wi-Fi, you’ve likely taken a survey asking about your satisfaction with the airport.
The survey questions touch on things that Kansas Citians will have to consider in the coming months as the city — and ultimately the voters — consider a proposal from Burns & McDonnell to privately finance and build a new single-terminal airport:
▪ Ease of moving through airport security
▪ Quality of food, beverage and other concessions
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▪ Cleanliness of facilities
▪ Overall quality of airport facilities
The KCI survey launched in June and lasted about a month. It was brought back in October and has been running ever since.
The data collected are helping airport officials better understand who passengers are and what they want, said Justin Meyer, the Aviation Department’s deputy director for marketing and air service development.
About 1,000 people take the survey every day, and the airport has logged more than 250,000 responses so far.
“It’s really confirming what we thought we knew: Our happiest traveler, the most satisfied traveler in our facility, is the local leisure traveler. The least satisfied passenger is the out-of-town business traveler,” Meyer said.
“It’s pretty understandable, since the local leisure traveler in Kansas City knows what KCI is and isn’t and has their expectation in line with what the facility is going to deliver, whereas the out-of-town business traveler may have never seen KCI before. Quite honestly, our airport operates a little differently than every other airport in the U.S. in terms of what’s available to you and how the facility works.”
The airport can break the data down by traveler type, airline and home ZIP code.
Survey data show that among all travelers, the quality of food, beverages and other concessions rated the lowest of the different quality measures, with 32 percent rating the quality as very high or high, 33 percent rating it as neutral and 34 percent ranking it as low or very low.
Among all travelers, the ease of moving through airport security rated the highest of the different quality measures, with 63 percent of passengers rating it as very high or high, 18 percent rating it as neutral and 19 percent rating it as low or very low.
People who took connecting flights at KCI tended to rate the overall quality of airport facilities the lowest compared to other types of visitors, such as departing passengers, arriving passengers or someone picking up or dropping off another person. Just 36 percent of connecting passengers rated the facilities as very high or high, compared to 56 percent of departing passengers.
The survey also includes an open-ended field for people to say what can be improved. Meyer said the top terms included “convenience,” “restrooms,” “restaurants” and “seats.”
“There’s not a word that every sailor in the Navy hasn’t stated that’s not there,” he said.