Phone complaints? Online chat, rather than phoning, works better to resolve problems, J.D. Power survey finds

February 05, 2015 03:25 PM

UPDATED February 05, 2015 03:27 PM

More Videos

  • Crowds, discounts and marathon shopping—Black Friday 2017 is here

    More than half of America plans to shop this holiday weekend. The discounts may not be as good as last year, but that's not stopping the 164 million who say they'll shop online or visit a store.