If you receive a phone call asking for your Kansas City Power & Light payment information, you should hang up.
The utility company said Friday that it has received reports of a phone scam targeting its customers, primarily restaurants and small businesses.
The phone scam involves a recording that asks the customers for their payment information. The company said the number is not associated with KCP&L.
In addition, customers have reported to KCP&L that a person, rather than a recording, has asked for money. Here’s how the company detailed the scam:
Never miss a local story.
“There have been reports of a live person posing as a KCP&L employee who notifies the customer of a past due bill and demands immediate payment to avoid service disconnection. In some instances, the caller requests that the customer purchase a moneygram to pay their bill. If the customer is unable to make an immediate payment or does not answer, the caller gives out a return phone number for customers to call back.”
According to KCP&L’s scam alert website, the company provides advance notice on billing issues rather than threatening to cut off power.
If you think you’ve been affected by this scam, KCP&L advises you to work with law enforcement. You can also call 816-471-5275 to check the validity of a phone call or bill.
KCP&L also offered these safety tips:
▪ Never give credit card, debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls, texts and/or sends an email requesting this information in respect to your utility bill without also verifying that person is with KCP&L by either asking to see company identification or by calling KCP&L’s Customer Contact Center.
▪ Be suspicious if you receive an email regarding your utility bill if you have not requested online communications from KCP&L.
▪ For customers using KCP&L’s online bill paying system, always make online payments directly through kcpl.com.
▪ Never provide personal information by email or click any suspicious links.