Microsoft said Thursday that it plans to eliminate up to 18,000 jobs over the next year in a shake-up intended to help the company move more quickly in the market.
The cuts are the largest in the company’s 39-year history, representing 14 percent of its workforce.
Microsoft will make the deepest cuts from the businesses it acquired from the Finnish phone maker Nokia. About 12,500 of the jobs being eliminated will come from the Nokia groups or from overlap at Microsoft resulting from the deal. Microsoft said 1,100 job cuts will come from Finland and 1,800 from a Nokia factory in Hungary.
That is about half the number of employees who joined Microsoft from Nokia a few months ago when Microsoft completed its acquisition of Nokia’s mobile business. In related news, Microsoft said it will no longer make Nokia phones based on the Android operating system, switching its low-end phones to Microsoft’s Windows Phone software.
Microsoft said it will take a charge of $1.1 billion to $1.6 billion to cover severance and related costs from the layoffs over the next year.
On Thursday, Satya Nadella, the company’s chief executive, said in an email to employees announcing the job cuts that the layoffs are an effort to become more agile, a message he has given repeatedly since he took the job in February.
“Having a clear focus is the start of the journey, not the end,” he said in the email. “The more difficult steps are creating the organization and culture to bring our ambitions to life.”
He added: “The first step to building the right organization for our ambitions is to realign our workforce.”
The huge job cuts in the businesses it acquired from Nokia raise questions about Microsoft’s plans in the market for mobile devices. The acquisition, initiated by Steve Ballmer, Microsoft’s previous chief executive, greatly increased the company’s presence in the hardware business, which is outside its traditional expertise. The deal has been an unpopular one with investors and many people inside Microsoft.
“It is particularly important to recognize that the role of phones within Microsoft is different than it was within Nokia,” Stephen Elop, a former Nokia chief executive who now runs the devices group at Microsoft, said in an email to employees Thursday. “Whereas the hardware business of phones within Nokia was an end unto itself, within Microsoft all our devices are intended to embody the finest of Microsoft’s digital work and digital life experiences, while accruing value to Microsoft’s overall strategy.”
After the initial announcement of Microsoft’s acquisition, Nokia employees and the wider Finnish community greeted the pending deal with growing pessimism, according to David J. Cord, an American based in Helsinki and the author of “The Decline and Fall of Nokia.”
Cord said many of the best engineers from the handset business had already left the company. The exodus has left Microsoft’s new cellphone unit with many of the lesser-trained engineers.
While Finland had once been known for its telecom prowess, many of the new generation of developers and engineers also have shunned corporate jobs with Nokia. Instead, they have turned to the country’s growing gaming industries. Companies such as Supercell, which makes mobile games like “Clash of Clans” and is valued around $3 billion, have gained global acclaim.
“Everyone had been expecting this news,” said Cord, in reference to Microsoft’s job cuts. “It has hurt the Finnish psyche. When Nokia was on top of the world, so was Finland. Now that Nokia has fallen, so has the country.”
Microsoft, a longtime leader in the technology industry, has struggled to find the same success in markets such as mobile and Internet search that it did with personal computers. The company anticipated the rise of smartphones and tablet computers, but its products failed to capitalize on that foresight, and Apple and Samsung now dominate those markets.