Customers are expected to return $62 billion in goods bought in November and December, up 8 percent from the same period last year, with about a third of those items purchased online, according to retail research firm Consumer Growth Partners.
Customers are expected to return $62 billion in goods bought in November and December, up 8 percent from the same period last year, with about a third of those items purchased online, according to retail research firm Consumer Growth Partners. Brian van der Brug TNS
Customers are expected to return $62 billion in goods bought in November and December, up 8 percent from the same period last year, with about a third of those items purchased online, according to retail research firm Consumer Growth Partners. Brian van der Brug TNS

Online surge means many not-so-happy returns for retailers

December 29, 2015 2:33 PM