“We see satisfaction rising across all touchpoints of the passenger experience,” Rick Garlick, head of the global travel and hospitality practice at J.D. Power, said in the report. “Airlines are making positive strides by adding value to products and services with newer and cleaner planes, better in-flight services, improving on-time arrivals and bumping fewer passengers from their flights.”
“We see satisfaction rising across all touchpoints of the passenger experience,” Rick Garlick, head of the global travel and hospitality practice at J.D. Power, said in the report. “Airlines are making positive strides by adding value to products and services with newer and cleaner planes, better in-flight services, improving on-time arrivals and bumping fewer passengers from their flights.” Nam Y. Huh The Associated Press
“We see satisfaction rising across all touchpoints of the passenger experience,” Rick Garlick, head of the global travel and hospitality practice at J.D. Power, said in the report. “Airlines are making positive strides by adding value to products and services with newer and cleaner planes, better in-flight services, improving on-time arrivals and bumping fewer passengers from their flights.” Nam Y. Huh The Associated Press

United Airlines is worst, Alaska Airlines is best in J.D. Power survey

May 11, 2016 02:13 PM