Advice Columns

December 31, 2013

Is it demeaning to address workers by name?

DEAR MISS MANNERS: My brother-in-law is a generally likable fellow and we enjoy our visits. However, my spouse and I cringe when he routinely addresses waiters, toll-booth collectors and other service people by the name appearing on their name tags. We feel that this practice is demeaning, given that no introduction has been made, and that the tag’s purpose is to be able to identify the employee in later dealings with the company or to be able to report to management especially good or poor service. What do you think?

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