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December 5, 2013 4:00 PM

Be prepared for rude executive’s next call

DEAR MISS MANNERS: As the assistant for one of the executives at my company, I routinely answer his phone with, “Good morning/afternoon, this is John Doe’s office.” I even have a note on the phone reminding me to smile before picking up, because I know that people can tell the difference (strange, but true).

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