Westar Energy is warning customers to watch out for telephone scammers masquerading as utility employees and primarily targeting Spanish-speaking customers.
By Dion Lefler
The Wichita Eagle
The callers claim to be customer-service representatives for the company and are prompting customers to give up personal information such as credit card numbers, spokeswoman Erin La Row said in a statement.
The scammers usually claim that a customer’s bill is past due or that a check has bounced. They also have told some customers that their meter is defective and their house could catch fire. Then they claim there is a repair fee and try to sell the customer a pre-paid money card to pay the bogus charge.
Legitimate calls from Westar will show the number 800-383-1183 and say “Westar Energy” on the caller ID.
Anyone who receives what they believe to be a suspicious phone call related to Westar should hang up and call the company’s customer service department at the number above.
Reach Dion Lefler at 316-268-6527 or firstname.lastname@example.org.