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Update: United Airlines’ terminal switch at KCI is on hold

Updated: 2013-10-31T16:50:00Z

By Matt Campbell and Robert Cronkleton

The Kansas City Star

United Airlines’ scheduled move from Terminal A at Kansas City International Airport to Terminal C was postponed at the last minute Wednesday because of a problem with computer equipment.

The airline’s first arrival in its new home Wednesday night was to be United Flight 4163 from Houston. It arrived at 7:49 p.m. at Terminal A instead.

Thursday was to be the first day that all United/Air Canada flights into and out of Kansas City were to operate out of Terminal C. But the airport’s flight information site said all United operations Thursday will remain out of Terminal A.

Although the postponement is indefinite, Joe McBride, a spokesman for the city’s Aviation Department, said Thursday the move could take place early next week, possibly on Tuesday.

The problem has to do with information technology affecting United’s gate computers and kiosks in Terminal C, preventing the airline from checking in people and baggage there.

“The computers at the ticket counter and kiosks were not coming up,” McBride said.

McBride said the airline is still able to function out of Terminal A.

But the airport had changed signs and made other efforts to alert travelers and people picking up passengers of the switch to Terminal C. Officials scrambled Wednesday night to put out new information.

United and the airport officials decided to delay the move to make sure that everything was working smoothly when the go ahead with the move, McBride said.

“We apologize for any inconvenience that people may have had,” McBride said.

Go to for flight information.

The airport plans to close Terminal A once United moves out and US Airways makes the switch to Terminal C early next year.

To reach Matt Campbell, call 816-234-4902 or send email to

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