Lewis W. Diuguid

Google’s promises in Kansas City area add to growing frustrations

Updated: 2013-05-16T00:45:55Z

By Lewis W. Diuguid

The Kansas City Star

Google now plans to light up Gladstone as one of its so-called fiberhoods.

That’s in addition to recent announcements that the Internet giant had inked deals with Olathe, Shawnee, Raytown and Grandview. That’s after Google first touted to the world that Kansas City, Kan., had been picked for its super-high speed Internet service.

Then the urban core of Kansas City was added. Google trucks are rolling throughout Kansas City, and its multicolored signature jack rabbit is hopping across many computer and TV screen ads.

But a lot of the first fiberhoods are still waiting for the much-hyped hookup. And folks are getting angry and frustrated.

There’s nothing worse than an unfulfilled promise.

Meanwhile, cable and phone companies serving the Kansas City area are muscling up their service and advertising to keep from losing customers to Google. Their hope is people will bank on what’s been delivered instead of a promise that keeps spreading like a computer virus while more folks keep wondering how the heck will Google be able to deliver.

To reach Lewis W. Diuguid, call 816-234-4723 or send email to ldiuguid@kcstar.com.

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