Royals

Royals working with fans to resolve rainout issue

Updated: 2013-04-30T15:32:46Z

By RANDY COVITZ

The Kansas City Star

If Royals fans still have tickets from last Friday night’s rained-out game against Cleveland, the tickets will be honored beyond this week’s homestand, according to the club.

The rainout was made up on Sunday night as part of the first day-night doubleheader in franchise history, and the policies regarding the use of Friday’s tickets confused some fans, especially if they couldn’t make it to the re-scheduled game.

The Royals originally said those who had tickets for Friday’s game had to use them on Sunday. Then, they expanded the exchange window for the current homestand, which ends this Sunday. And on Monday, after hearing from some fans who were unable to attend either the Sunday night game or any of the games this week, Mike Bucek, vice president-marketing and business development, said those ticket holders can make arrangements for any future game.

“The split doubleheader is a unique circumstance,” Bucek said. “It’s new for Kansas City … and we will be more flexible for people who came in from out of town (for Friday’s game) … and people who had extenuating circumstances can contact us, and we’ll try to take care of as many as we can.”

Day-night doubleheaders are not unique to big-market clubs or franchises like Boston, which sell out nearly every game in small stadiums. But because of the advent of club and premium seating, more teams, as the Royals did last weekend, have been choosing the day-night doubleheader format rather than tack the rained-out game to a regularly scheduled game as part of a traditional two-games-for-one twinbill.

“In our case, you have the Crown Club, which is nearly sold out,” said Bucek. “If you own six tickets in the Crown Club and you want six tickets for a particular (make-up) game, I probably can’t get you six tickets. There might be some singles here or there, but there’s not six together.

“When you take the Crown Club and the Diamond Club, and some of the suites and you add that up, it’s become a little more difficult just to issue rainchecks for another game, so more teams have done split doubleheaders. There have been six of these played already this year, and two more have been scheduled and two more are request-pending, so it’s become more prominent.”

The Royals won’t play another day-night doubleheader at home this season. Teams are permitted to play just three day-night doubleheaders total home and road, in a season, and the Royals already played one at Boston. The Detroit Tigers have requested to play a day-nighter to make up for the game rained out against the Royals on April 23.

So if any other Royals games are rained out this season, they will most likely be made up as part of a traditional doubleheader, and their raincheck will be honored at any future game.

To reach Randy Covitz, send email to rcovitz@kcstar.com

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