A press release announces a differentiated value proposition.
Workplace
Business world is awash in buzzwords, which muddle clear communication
Instead of empowering and innovative, these terms are more often fuzzy and convoluted.
July 2
By DIANE STAFFORD
The Kansas City Star
A consultant offers to share her key learnings.
A business trumpets its executives core competencies: the ability to scale businesses and improve execution.
Huh?
Communication leads the list of most wanted skills in business, but communication is falling way short. We are awash in a world of buzzwords, jargon, and nouns turned into verbs.
We incentivize, synergize, actualize, globalize, operationalize, utilize and even this bucketize.
We pluck low-hanging fruit, promise deliverables and proclaim a new paradigm.
If you use words like that, youre not thinking about the reader or the listener. Youre thinking about yourself or your boss, said Annetta Cheek, board chairman of the Center for Plain Language, a national nonprofit group formed to promote clearer communication in business and government.
Cheek would like to see contracts, product instructions, regulations and laws written in clear, concise language that most people can understand. But thats a wish, not reality.
And that worries Tracy Russo, an associate professor of communication studies at the University of Kansas, who regularly battles fuzzy words and convoluted phrases.
We miscommunicate when we use a term that has a specific meaning to us but means something different to someone else, Russo said. And many words can convey a range of meaning.
Examples?
Empowerment is used widely in company mission statements to convey the notion that workers have the right or ability to make decisions and do their work without extensive direction. In practice, management can think it means one thing, while employees see it something entirely different.
Innovation is claimed by many organizations. In some cases, it truly describes having the newest discovery. In others, its just another way to say theyre keeping up with product or social changes.
Even ASAP can have different interpretations. In some places, it means to drop everything and do it immediately. In others, it means to do it as soon as it fits in with everything else on ones plate.
In any organization, any industry or profession, theres always a learning curve to figure out exactly what words or phrases mean.
If youre new to an environment, youll soon adopt the practices of people around you, said John Murphy, who founded the online MBAJargonWatch site after he was exposed to rounds of buzzwords, first in business school and later in an online business startup. You want to feel like you belong. You want to use the terms they use.
And thats a point that most wordsmiths make: Jargon isnt necessarily bad.
Good jargon is used within a specific group when it helps members of the group communicate more efficiently, Cheek said. When everybody in the group knows exactly what the word or phrase stands for, they dont have to use larger groups of words to explain it to each other. Its like a secret language that insiders understand.
But she warns, When its used outside the group, others dont know what youre talking about. Good jargon becomes bad jargon when its used outside the insider circle.
Murphy gives a simple example. The word ecosystem, he said, is a perfectly good word that describes a complex topic. Hed certainly never give a scientist a hard time for using it.
But effective use depends on the scientists audience. If listeners or readers arent clear on what an ecosystem is, some of the message may be lost. So it may be a necessary step to define the word.
Dan Pallotta, an expert in nonprofit fundraising and marketing, emphasized that the nonprofit industry is as rife with buzzwords as business and government. He particularly rebels when he is in meetings awash in a sea of abbreviations.
He said hes been in meetings where the abbreviations, used frequently by staff members of a charity and central to the topic at hand meant absolutely nothing to him, so he had no idea what was going on.
Could have been talking about how to make a beurre blanc sauce for all I know, Pallotta blogged.
Taking the time to define a term is a relatively easy solution. Whats hard is not using some terms in the first place.
Plain-language advocates see no reason to use core competencies when what we do best would be so straightforward.
And why make people try to figure out what exactly is a differentiated value proposition?
Murphy and Cheek think people use phrases like that when theyre trying to be impressive, but its a misguided tactic.
It doesnt impress, Cheek said flatly. Buzzwords are like Hula-Hoops. Theyre fads. They dont show off anyones expertise.
To reach Diane Stafford, send email to stafford@kcstar.com or call 816-234-4359. Follow her online at kansascity.com/workplace, on Facebook and Twitter.




